Order Confirmation
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. If your item is on backorder or unavailable we will void the pre-authorization and contact you via e-mail. We endeavor to keep online stock numbers up to date but sometimes physical orders via pickup can put these number out. We do everything in our power to stop this from happening as we understand how important timely supply of our products are.
Order Shipment
If your order is in stock and we process the charges to your credit card it will ship within two business days from the date of your order. feel free to follow up with us at info@vapevan.co.nz
If your order is in stock and we process the charges to your credit card it will ship within two business days from the date of your order. feel free to follow up with us at info@vapevan.co.nz
Cancellation Policy
Cancellation of your order is accepted without charge provided we have not already dispatched it. After dispatch, we will refund the product value provided it is in original condition and packaging. Courier or freight charges will not be refunded. You (the buyer) will also be responsible for the return shipping charges. Refunds will only be issued to the original credit card – Paypal that you use when placing your order.
Cancellation of your order is accepted without charge provided we have not already dispatched it. After dispatch, we will refund the product value provided it is in original condition and packaging. Courier or freight charges will not be refunded. You (the buyer) will also be responsible for the return shipping charges. Refunds will only be issued to the original credit card – Paypal that you use when placing your order.
GST within NZ
All prices shown are GST inclusive. We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand.
All prices shown are GST inclusive. We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand.
Delivery of New Zealand Orders
We have one set delivery method which is courier
We have one set delivery method which is courier
Shipping for International Orders
We don’t ship product overseas sorry.
We don’t ship product overseas sorry.
Supply of Product
Vape Van generally holds good stock of all products ready for dispatch within 2-3 days of receipt of order. However occasionally delays can occur. We will let you know of such a delay and provide you with the estimated time for obtaining the product. As stated above “We endeavor to keep online stock numbers up to date but sometimes physical orders via pickup can put these number out. We do everything in our power to stop this from happening as we understand how important timely supply of our products are.”
Vape Van generally holds good stock of all products ready for dispatch within 2-3 days of receipt of order. However occasionally delays can occur. We will let you know of such a delay and provide you with the estimated time for obtaining the product. As stated above “We endeavor to keep online stock numbers up to date but sometimes physical orders via pickup can put these number out. We do everything in our power to stop this from happening as we understand how important timely supply of our products are.”
Normal Delivery Option
We always make our best endeavours to pack and send your order so it will arrive to you within reasonable time and in good condition. At times, delays, loss or damage may occur with deliveries which are outside our control.
We always make our best endeavours to pack and send your order so it will arrive to you within reasonable time and in good condition. At times, delays, loss or damage may occur with deliveries which are outside our control.
Return of Damaged Goods
If you receive product that is damaged please keep all the packaging and contact us immediately, we will advise our procedures for return and replacement. Photo’s of damage sent to info@vapevan.co.nz will be helpful.
If you receive product that is damaged please keep all the packaging and contact us immediately, we will advise our procedures for return and replacement. Photo’s of damage sent to info@vapevan.co.nz will be helpful.
Defective Goods
We try very hard to meet the requirements of each of our customers and supply a consistent standard of product. However, if you are not satisfied with what you have received, please contact us on receipt of your order and we will discuss options with you for return and replacement.
We try very hard to meet the requirements of each of our customers and supply a consistent standard of product. However, if you are not satisfied with what you have received, please contact us on receipt of your order and we will discuss options with you for return and replacement.
Existing On Line Customers
Simply log in. If you want to change any of your customer details or view your previous transactions, enter Account Login.
Simply log in. If you want to change any of your customer details or view your previous transactions, enter Account Login.
To Become a New Customer
Go to Create Account. Fill out the details as indicated, taking care with the delivery details.
Go to Create Account. Fill out the details as indicated, taking care with the delivery details.
We operate a secure site, but if you do not want to place your order online, Vape Van is happy to accept orders by:
Phone 027 243 5969
or email: info@vapevan.co.nz
Phone 027 243 5969
or email: info@vapevan.co.nz
Payments can be made by
All Major credit and debit cards accepted through PayPal
All Major credit and debit cards accepted through PayPal
